Are your products authentic?

Yes. All products sold by Purefresca are 100% genuine and sourced from trusted suppliers and authorised distributors. All items are carefully checked to ensure authenticity and quality standards.

What payment methods do you accept?

We accept all major debit and credit cards, along with secure payment methods available at checkout.

Can I cancel or modify my order?

Orders can only be cancelled or changed before dispatch. Please contact us as soon as possible with your order number.

How long does delivery take?

Orders are usually processed within 24–48 hours. UK delivery typically takes 1–5 working days depending on the selected shipping service.

Do you provide tracking information?

Yes. Tracking details are sent via email once your order has been dispatched.

Do you offer international shipping?

Currently, we only ship within the United Kingdom. International shipping may become available in the future.

Which couriers do you use?

We use trusted delivery partners including Royal Mail, Parcelforce, and UPS.

Are your perfumes long-lasting?

Most of our fragrances are Eau de Parfum (EDP), designed to provide strong performance and long-lasting wear. Longevity may vary depending on skin type and usage.

Are products brand new and sealed?

Yes. All products are supplied brand new in their original sealed packaging unless stated otherwise.

Why might packaging vary slightly?

Brands occasionally update packaging designs. Any variations in packaging do not affect the authenticity or quality of the fragrance.

Can I return my order?

We offer a 14-day return policy for eligible unused and unopened items in their original packaging with intact wrapping.

Are return shipping costs covered?

Customers are responsible for return shipping costs unless the item received is incorrect or faulty.

What should I do if my item arrives damaged or incorrect?

Please contact us within 24 hours of delivery with clear photos of the issue and your order details. We will review the issue and provide a suitable resolution promptly.

Are perfumes safe to use?

Perfumes are intended for external use only. Avoid contact with eyes, broken skin, and sensitive areas.

Are perfumes flammable?

Yes. Fragrances contain alcohol and are flammable. Keep away from heat, sparks, and open flames.

How should I store my fragrance?

For best performance, store fragrances in a cool, dry place away from direct sunlight and excessive heat.

How can I contact Purefresca?

Our support team aims to respond to all enquiries within 24 hours.

Email: sales@purefrescaperfumes.co.uk
Phone: 07309472799